Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help!

Returns

We accept returns within 30 days of your purchase date.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the original condition with tags still attached.

  • You must have proof of purchase (order number or receipt).

  • Items must be returned within 30 days of the original purchase date.

Please note: Final sale items, gift cards, and clearance merchandise are not eligible for return.

Refunds

We do not offer cash refunds.

Once your return is received and inspected, we will issue you a store credit in the form of a digital gift card that can be used at checkout. Store credit does not expire and can be used on any future order.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. If you received the wrong item or a damaged product, please contact us immediately.

Start a Return

To begin the return process, please contact us at Muscleupfit@outlook.com with your order number and the reason for the return. We’ll provide further instructions.

You can include a policy like this on your website, product tags, invoices, and packaging inserts:

Garment Care & Liability Policy

To ensure the longevity and quality of your Muscleup apparel, customers must follow all garment care instructions provided on product labels and packaging.

Care Instructions:

  • Machine wash cold.
  • Wash inside out when possible.
  • Do not bleach.
  • Hang dry or lay flat to dry.
  • Do not tumble dry.
  • Do not iron directly on logos, silicone lettering, or printed graphics.

Muscleup uses premium silicone and heat-applied branding elements that are designed to withstand normal wear and proper washing. Exposure to excessive heat, including the use of a tumble dryer, may cause silicone logos, lettering, and other applied graphics to loosen, warp, crack, or detach from the garment.

Limitation of Liability

Muscleup is not responsible for damage to garments, logos, lettering, or graphics resulting from failure to follow the recommended care instructions. Products that have been machine dried, exposed to excessive heat, improperly washed, ironed directly on branding, or otherwise subjected to misuse are not eligible for replacement, refund, or warranty coverage for resulting damage.

By purchasing and using Muscleup products, customers acknowledge and accept responsibility for following the provided care instructions.

One practical note: in many jurisdictions, including parts of Canada, a company generally cannot completely disclaim responsibility for defects caused by manufacturing or materials. This policy is strongest when it specifically states that damage caused by improper care (such as putting the garment in a dryer) is not covered, rather than trying to waive all responsibility for logos falling off under any circumstances.